At Apricate Sportsgear Pvt Ltd, we aim to provide a smooth and reliable experience for all our customers. This policy explains our shipping procedures and the process for returns or exchanges.

Shipping Policy

1. Shipping Methods & Delivery Time

Standard Shipping (India):
We offer standard shipping across India. Orders are typically delivered within 5 to 7 business days, depending on the delivery location.

International Shipping:
International shipping is available to select countries. Delivery timelines and shipping costs vary based on the destination. Any customs duties, taxes, or import charges are the responsibility of the customer.

2. Order Processing

Orders are generally processed and dispatched on the same day after payment confirmation. During peak seasons, large order volumes, or public holidays, processing time may take slightly longer.

Once your order is shipped, you will receive tracking details via email or message.

3. Shipping Restrictions

Delivery may not be available in certain remote or restricted areas. In such cases, our team will contact you to provide alternative solutions.

4. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us immediately at +91 74114 54154. Our team will coordinate with the courier partner to resolve the issue as quickly as possible.

Returns & Exchange Policy

1. Return Eligibility

Returns are accepted only for products that are damaged during delivery. In such cases, a replacement product will be issued. Refunds are not provided for any other concerns.

2. Return Process (For Damaged Products)

Step 1: Contact our customer support team at +91 74114 54154. Please provide your order number and clear photos of the damaged product.

Step 2: After verification and approval, we will share instructions for returning the item.

Step 3: The product should be packed securely. Our courier partner will arrange pickup from your location.

3. Refunds

If a refund is approved, it will be processed within 7 business days after the returned item is received and inspected. The refund will be issued to the original payment method used during purchase.

4. Exchanges

If you wish to exchange a product for a different size, color, or style, please follow the return process above. Once we receive the original item, the replacement will be processed and shipped. Shipping charges for exchanges will be borne by the customer.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at +91 7906761201. Our team will arrange a replacement or suitable resolution as quickly as possible.

For any questions or assistance, please contact Apricate Sportsgear Pvt Ltd Customer Support at +91 7906761201.